FAQ

Dog - B&W

1. General Grooming Questions

  • How often should I bring my dog for grooming?

    The frequency of grooming depends on your dog’s breed, coat type, and lifestyle. Typically, we recommend every 4-6 weeks for most breeds to keep their coat healthy and to maintain hygiene.

  • What does a full grooming session include?

    Our full grooming service includes a consultation, two shampoos tailored to your dog’s coat, blow dry, brushing out tangles, a pawdicure, ear cleaning, breed-specific styling, and a luxury cologne spritz.

  • At what age should I start grooming my puppy?

    We recommend introducing your puppy to grooming as early as 12 weeks, or after they’ve had their vaccinations. Early grooming helps your puppy get comfortable with the process and reduces anxiety for future sessions.

  • How long does a grooming session take?

    The duration of a grooming session depends on the size, breed, and condition of your dog’s coat. Generally, grooming can take between 1.5 to 3 hours. We’ll give you an estimated time during the consultation.

  • Can I stay and watch while my dog is being groomed?

    We usually advise against staying during the grooming session, as dogs can get distracted or anxious when their owners are present. It’s best to leave them with us to ensure a calm and stress-free environment.

2. Specialised Grooming Questions

  • What is hand-stripping, and is it necessary for my dog?

    Hand-stripping is a grooming technique where dead hairs are removed by hand rather than cutting them. It’s typically used for wire-haired or coarse-coated breeds to maintain coat texture and health. If you have a breed that benefits from hand-stripping, we’ll recommend it during the consultation.

  • What is included in a “puppy groom”?

    Our puppy groom introduces your puppy to grooming gently. It includes a bath with gentle shampoo, fluff dry, light trimming if needed, nail clipping, ear cleaning, and a spritz of cologne. We also provide a puppy gift bag with a voucher for your next visit!

  • What is a “wash, brush & tidy” service?

    This service is perfect for in-between full grooms. It includes a thorough wash, brushing, and tidying of areas like the face, paws, and sanitary areas to keep your dog looking fresh and neat between grooming appointments.


  • What is a flea bath, and when should my dog get one?

    A flea bath is a treatment that uses a flea-specific shampoo to eliminate fleas and soothe irritated skin. If your dog has fleas or you’re concerned about an infestation, this service is highly effective and can be added to any grooming session.

Big Dog B&W
Dog Hi Viz

3. Health & Safety

  • Will you check my dog for health issues during the grooming session?

    es! During grooming, we perform a basic health check to look for any skin conditions, lumps, or abnormalities. If we notice anything unusual, we will inform you right away.

  • My dog has sensitive skin. Can you accommodate this?

    Absolutely. We use hypoallergenic, gentle shampoos for dogs with sensitive skin. Please inform us during the consultation so we can tailor the grooming products to your dog’s needs.

  • Do you groom senior dogs?

    Yes, we have experience with senior dogs and take extra care to ensure their comfort. We allow for frequent breaks during the grooming process and handle them gently to avoid any stress or discomfort.

  • My dog has anxiety. Can you still groom them?

    We are experienced with anxious dogs and create a calm, stress-free environment. In some cases, shorter sessions or multiple visits may help ease their anxiety. Please discuss any concerns with us during the consultation.

4. Pricing & Packaging

  • How much does grooming cost?

    Grooming costs vary depending on your dog’s size, breed, and coat condition. For example, full grooms start from £XX, while specific services like our “Wash N Go” or de-matting are priced differently. Please refer to our price list or contact us for specific quotes.

  • What is included in the “15-Minute Makeover”?

    The 15-Minute Makeover includes a brush, de-matting where possible, tidying around the eyes and sanitary areas, and a finishing spritz. It’s ideal for a quick touch-up between full grooming sessions.

  • Do you offer any packages or discounts for regular clients?

    Yes! We offer discounted packages for regular grooming sessions, including pre-booked bundles for wash, brush & tidy services, and full grooms. Ask about our loyalty program during your next visit.

Dog flashing Cash
Good Dog

5. Booking & Appointments

  • How do I book an appointment?

    You can easily book an appointment through our online booking system, call us directly, or visit our salon to schedule a time that suits you.

  • How far in advance should I book?

    We recommend booking at least 1-2 weeks in advance, especially during busy seasons. For regular clients, pre-booking your appointments ensures you get your preferred time slots.

  • What if I need to cancel or reschedule my appointment?

    Please give us at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another client. Cancellations within less than 24 hours may incur a fee.

6. Before & After Grooming

  • Should I walk my dog before the grooming appointment?

    Yes, we recommend walking your dog beforehand to help them relax and to ensure they’ve had the chance to relieve themselves before the grooming session.

  • Do I need to brush my dog before bringing them in for a groom?

    Brushing before grooming is not necessary but is appreciated if your dog’s coat tends to mat easily. For services like the 15-Minute Makeover, a clean coat helps us provide the best results.

  • Can my dog eat before grooming?

    Yes, but we suggest feeding your dog at least an hour before their appointment to avoid any discomfort during the session. Try to avoid feeding right before the appointment.

Puppy with Stick
Dog Yawn

7. Additional Services

  • Do you offer teeth cleaning for dogs?

    Yes, we provide a teeth cleaning service using the Emmi ultrasonic toothbrush. This service helps improve oral hygiene, prevent dental disease, and is available as part of a 3-session package.

  • What is a pawdicure, and is it included in the grooming package?

    A pawdicure includes trimming your dog’s nails, cleaning and trimming around the paw pads, and moisturising the paw pads to prevent cracking. It’s included in our full grooming service or can be booked as a standalone treatment.

  • Do you offer flea treatments?

    Yes, we offer both flea baths and flea treatment applications. After your dog’s groom, we can apply flea medication to ensure it reaches the skin effectively, giving your dog maximum protection.

8. Special Considerations

  • My dog has mats and tangles. Can you remove them?

    Yes, we offer de-matting services, but the comfort of your dog is our priority. We will assess whether de-matting is appropriate and may recommend clipping if the mats are too severe and could cause pain.

  • Do you groom dogs with special needs?

    es, we groom dogs with special needs, including those with medical conditions or physical limitations. Please inform us in advance so we can make any necessary accommodations to ensure your dog is comfortable and safe.

Fluffy Dog
Cat Portrait

9. Cat Grooming Questions

  • Do you offer grooming services for cats?

    Yes! We offer a variety of cat grooming services, including wet & dry baths, de-matting, flea treatments, full grooms, and more. Our groomers are experienced in handling cats and ensure a calm environment for them.

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